Arnoff Moving & Storage

I ordered something off of Wayfair and for some reason I was unfortunate enough to be stuck with Arnoff to have to deliver my package. The first day they rescheduled hours before the delivery time was set up, which was weeks in advance. The second time I was told they would notify me 30 minutes prior to the driver arriving. I sent them a message stating what time I was available and would be at the house, with no response or contact to confirm. The day of the delivery I was not notified and out at the time the delivery driver got to the house. When the driver got to my house he called saying he was there. I told him to leave the package outside. After explaining to him multiple times because he was not fluent in English, he finally told me I needed to sign for it. I was not told in advance I needed to sign for it and now they are telling me to reschedule again. I tried to contact them and they did not answer and put me on hold with no response. Avoid this company at all costs.

Move size: Commercial Move Service cost: $1200

DO NOT move or store with Arnoff of Poughkeepsie. They damaged over $5000 of our furniture/rug. They delivered our furniture after one year in CLIMATE CONTROLLED storage. Our perfect wool rug was literally crumbling with moth and larvae infestation. The rug was the first thing to come out of the truck and the movers placed it on the hall floor. I immediately told them to carry it back outside BUT the "crumbs" of our carpet and the larvae attached has caused an ongoing moth issue in my BRAND NEW HOUSE! Anyone who has a moth issue knows that these pests multiply. I have been dealing with moths ever since and have found the pink threads from the rug they carried in months later. My sectional sofa that was shrink wrapped when it left us had to be replaced because the dirt or mold stains would not come out. My marble topped buffet was cracked. This is a two inch thick piece of marble. Not easily cracked. I have a Bernhardt Dining Room set and they cracked a frame of one of the chairs so badly that it can not be repaired and the chair can no longer be replaced, which means I have to get all new chairs. I had other pieces damaged, as well as the movers scratching and denting our brand new hardwood floors in several places. I signed a contract that gives the consumer a choice on their liability. But before I signed, I called and spoke to their representative because I was concerned about the $.60 per pound liability. She stated that that is ONLY IN TRANSIT..and further stated that it would be, for instance, if the truck rolled over. I recently received a check from them for $216 for all this damage. I paid $220 for storage each month with them and paid about $3000 for the moves. DON'T MOVE or STORE with them. Their liability basically means that they come get your furniture and can literally THROW it in a dirty, hot storage container and the consumer has NO RECOURSE!! I plan on following through with the FMCSA and any and all other governmental agencies out there. Also, it is a law that they must provide you with their movers dispute settlement program, which they never did.

Move size: Partial Move Service cost: $3000

They delivered a box containing swing set parts to our home. The box was broken and the contents were spilling out onto the lawn. They attempted to cover it up by wrapping it in a queen futon cardboard box (not ours)

When I contacted the VP Craig Arnnoff he told me that most customers want their items delivered even if they are damaged. We have no way of knowing if some of the parts are on the back of their truck, lost on the lawn etc.

Don't use them! I see the other review are just as bad..

Move size: Partial Move Service cost: $900

DO NOT USE ARNOFF MOVING AND STORAGE COMPANY!!

ARNOFF IS A RACIST COMPANY. I worked at Arnoff for 6 weeks and I was fired because I complained to Donte Desantis and Dan Arnoff because my Supervisor Michele Ferraro kept wearing a political shirt at work and made the comment, "Black Lives Matter Movement is a Dangerous group." I also complained about a Lets Go Brandon coffee cup that kept making its way by my dest. You can see the picture for yourself. When I showed it to HR, Alyssa Bergenson she asked why I have that picture, I said its called evidence of the hostile work environment you made me deal with!! Alyssa Bergenson then tried to put her hands on me in the process and I had to tell her not to touch me! This company said that they would handle the problem and their way of doing this was to fire me and to keep the racist supervisor. I was forced to be the errand runner for the office because Donte Desantis is overweight and can't walk up and down the stairs, and my supervisor Michele Ferraro who was hired after me has breathing issues. Our office is located on the second floor and she took the position knowing that, also she was hired knowing this information as well, and I was the person who was forced to make multiple trips up and down the stairs to accommodate both of my bosses. Both of my bosses bonded over the fact that they had similar political beliefs and could outsource their errands to me. Michele Ferraro was hired 2 weeks after I was and was hired as my supervisor meaning that she would be paid more then I was. Because she was hired after me, that meant that I was also in charge or helping her learn her new job---makes sense right, someone who just started and is making less money should really be put in a position of training her supervisor right? Well this is exactly what happened at Arnoff. My last week of working with Arnoff I had to deal with correcting mistakes that were made by one of our sales associates, Adam Napell. IF you read all of the reviews that have been posted here within the last week you will see another screw up by this salesman. Not only was the delivery address wrong in his signed proposal but also the price was wrong!! Again!! This is the second huge mistake I have seen while working here. This mistake was once again at the cost of the CLIENT, not the company even thought it was the Salesman's fault, not the customers. Not only did this mistake cost the customer but it also alarmed me because when the mistake was corrected suddenly emails from the client and salesman became confidential, and after questioning it I was given the answer that it was because the payer is oversees?? I honestly think that something illegal was going on and that was why I was not privy to the information. Why else would a conversation that has been going on for days be considered confidential? If you read below in the other reviews that were completed within the last week you will read about how another move was done completely wrong, costing the customer time and money. Arnoff will never take any kind of responsibility for their wrongs, they simply don't care about their employees or their customers!! I highly recommend that EVERYONE STAYS FAR FAR AWAY FROM ARNOFF MOVING AND STORAGE!!

I would also like to ask for people to speak out against the racism and the political reterhic by calling and voicing your concerns. (845) 471-1504 is Arnoff Moving and Storage's phone number, and (914) 805-0346 is Donte Desantis's phone number. Call them and let them know that we will not stand for DISCRIMINATION, HATE, AND POLITICAL RETHERTIC

By giving this company business, you are giving them power to continue being a racist!! We need to stop this type of behavior now!!

Move size: 4 Bedroom Home Service cost: $10000

I am appalled at the amount and extent of destruction that Arnoff Moving and Storage, ostensibly a professional moving company, managed to do to my belongings. I never dreamed that a company who's business it is to handle furniture would be capable of taking my dining room set, which has been in my family for generations, and shear off legs, actually break off pieces, and then expect that $90.00 would be adequate compensation for their carelessness and ineptitude.

It was my mistake not to buy additional insurance, but foolishly, I thought that a moving company that had been in the business for so long would actually be able to move me from Malta to Saratoga Springs without doing too much damage. I was so very wrong. As you can see from the photos, Arnoff not only broke the table and the chairs, but also light fixtures and ceramic pieces. According to their contract, they only needed to reimburse me for this damage as if my precious household items were cargo at 60 cents a pound.

Do not under any circumstances use Arnoff if you value anything you own.

Move size: 3 Bedroom Home Service cost: $3000

They tried to deliver furniture that I bought from a national company. Shipping fees were included in my large purchase. I did not hire Arnoff directly; they were a sub-contractor for another delivery company, hired by a national big-box store. The boxes were ripped, re-taped, smashed, etc. I said that I needed to see the contents before accepting delivery. I had an email confirmation, received the previous evening at 5:19pm that the furniture would be put in my room a choice, unpacked, debris removed and up to 15 minutes of labor to assemble. THEY DID NOTHING and blamed everything on "instructions from the boss." After speaking with a(RUDE) "boss", I told them that either they do what they were hired for or take it back so back it went. I even said that they didn't have to set it up - just let me see that it is NOT damaged - given the condition of the broken boxes. There was no solution when dealing with these unprofessional workers. NOW, the company wont even admit they took back the furniture. Yes, I HAVE VIDEO of Arnoff handling the broken boxes, carrying the boxes OUT of my house and throwing them back on their truck. I sent the video to the seller. BEWARE who you are buying from online (Wayfair, Samsclub, etc.) if they use ARNOFF - go elsewhere! DOCUMENT EVERYTHING - you will need it!

Move size: Partial Move Service cost: $200

They just take your money and tell you you are just a piece of [EDIT] basically stay away from this company if you want to get robbed .they will not help in anyway it's all about money to them shame on this company .And want to give the names you can't trust Dante, and David they won't return any of your emails any the albany arnoff they make you wait to they get some guys to work to bring your stuff so if you have time to waste call arnoff moving they will make you wait .dishonest company dishonest dishonest dishonest dishonest you can't trust.

Service cost: $10000